MSP Service Delivery Manager Job – Subiaco, Perth, Western Australia The position commands a generous salary in the range of over $80k plus super, phone, computer plus use of company car and incentives. Duties and Responsibilities Single Point of contact for all Corporate Clients Mentoring, Supervising and training junior technicians and staff Updating customers with work progress Liaising with vendor administrative and technical support Maintaining a clean, safe and professional environment The Ideal Candidate In this role, you should be able to demonstrate the following: 8 – 10 years working as an MSP senior technical lead, sub-manager or Service Delivery Manager. The maturity to manage yourself, lead by example and take responsibility for your achievements and failures. Passion for New Technologies, Apple and Windows products Have a passion for customer service Demonstrate a methodical approach to solving problems Excellent write and verbal communication skills with strong attention to detail Ability to read and interpret service manuals and vendor materials Ability to work independently as well as part of a team Professional phone manner Maintain professional appearance Being enthusiastic and have a positive attitude Ability to multitask and prioritise work Be eager to constantly learn, keep up to date with technology and maintain certifications Other considerations Minimum Certificate 4 in an Information Technology related subject Experience configuring, deploying and supporting Windows/Linux based Servers and PCs Experience with Apple iOS and MacOS devices would be highly regarded Applicant must be currently residing in Perth with current work visa (not student or bridging) Australian Citizen or permanent residency Needs to be able to obtain state and federal police clearance and working with children permit ie have no criminal record Non Smoker Application Conditions (Failure to meet application conditions we result in not making the shortlist.) Full CV required including previous work history, qualifications and hobbies. in PDF format Covering letter explaining while you feel you are suited to this role and reasons for leaving last or current position. In PDF format. Application by email only to firstname.lastname@example.org…any attempt to call or visit the office will not be looked upon favourably.
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