MSP Service Delivery Manager Job – Subiaco, Perth, Western Australia

MSP Service Delivery Manager Job – Subiaco, Perth, Western Australia

The position commands a generous salary in the range of over $80k plus super, phone, computer plus use of company car and incentives.

Duties and Responsibilities

  • Single Point of contact for all Corporate Clients
  • Mentoring, Supervising and training junior technicians and staff
  • Updating customers with work progress
  • Liaising with vendor administrative and technical support
  • Maintaining a clean, safe and professional environment

The Ideal Candidate

In this role, you should be able to demonstrate the following:

  • 8 – 10 years working as an MSP senior technical lead, sub-manager or Service Delivery Manager.
  • The maturity to manage yourself, lead by example and take responsibility for your achievements and failures.
  • Passion for New Technologies, Apple and Windows products
  • Have a passion for customer service
  • Demonstrate a methodical approach to solving problems
  • Excellent write and verbal communication skills with strong attention to detail
  • Ability to read and interpret service manuals and vendor materials
  • Ability to work independently as well as part of a team
  • Professional phone manner
  • Maintain professional appearance
  • Being enthusiastic and have a positive attitude
  • Ability to multitask and prioritise work
  • Be eager to constantly learn, keep up to date with technology and maintain certifications

Other considerations

  • Minimum Certificate 4 in an Information Technology related subject
  • Experience configuring, deploying and supporting Windows/Linux based Servers and PCs
  • Experience with Apple iOS and MacOS devices would be highly regarded
  • Applicant must be currently residing in Perth with current work visa (not student or bridging) Australian Citizen or permanent residency
  • Needs to be able to obtain state and federal police clearance and working with children permit ie have no criminal record
  • Non Smoker

Application Conditions

(Failure to meet application conditions we result in not making the shortlist.)

  • Full CV required including previous work history, qualifications and hobbies. in PDF format
  • Covering letter explaining while you feel you are suited to this role and reasons for leaving last or current position. In PDF format.
  • Application by email only to jobs@hybridict.com.au…any attempt to call or visit the office will not be looked upon favourably.