Managed IT Services Plans

Managed IT Support Plans

Hybrid ICT offer four levels of Managed IT Support Service Contracts to cater for small to medium sized businesses with varying levels of IT support requirements.

While all contracts offer Monitoring and Maintenance Services, Our four plans offer a variety of HelpDesk and Onsite support levels to cater for Monday-Friday operations only to 24/7 operations.

  • Basic support plan – provides 24/7 Anti-Virus & Remote Monitoring Software only. If issues are found on clients workstations and server, works are carried out on hourly rates.
  • Bronze support plan – as Basic support plan plus up to 4 hours per month of remote and telephone support and email maintenance during normal business hours.
  • Silver support plan – as Basic support plan plus up to 4 hours per month of remote, telephone, onsite support and email maintenance during normal business hours and free annual IT systems Audit.
  • Gold support plan – as Silver support plan plus unlimited remote, telephone, onsite support and email maintenance 24/7 and free annual IT systems Audit.

Implementation of ALL support plans follows a 4 stage implementation process.

Our process takes stock of the current state of your IT systems, to our advise on the necessary improvements required to bring your system up to our Standard Operating Environment (SOE), implementing those improvements and finally monitoring, maintaining and optimising the SOE on an ongoing basis.

Stage 1 – Audit

FREE 1 hour audit and assessment of your current IT systems.

Stage 2 – Advise

We recommend the necessary improvements required to bring your systems up to our Standard Operating Environment (SOE),

Stage 3 – Implement

Implementation of our recommendations to bring your system up to our Standard Operating Environment (SOE).

Stage 4 – Monitor

Now All your systems are fully compliant with our SOE, we begin monitoring, maintaining and optimising the SOE on an ongoing basis to protect your systems against known and emerging threats.

For package pricing details and or to arrange your FREE no obligation IT audit. Please contact us.

Business IT Helpdesk & Support > Business IT Support
Business IT Helpdesk & Support > 7-day Emergency onsite support
Business IT Helpdesk & Support > Managed IT Support Plans