Managed IT Support Plans
Hybrid ICT offer three levels of Managed IT Support Service Contracts to cater for small to medium sized businesses with varying levels of IT support requirements.
While all contracts offer Monitoring and Maintenance Services, Our three plans offer a variety of HelpDesk and Onsite support levels to cater for Monday-Friday operations only to 24/7 operations.
- Bronze support plan – provides 24/7 Anti-Virus/Web Protection & Remote Monitoring Software
- Silver support plan – provides 24/7 Anti-Virus/Web Protection & Remote Monitoring Software plus UNLIMITED remote and telephone support and email maintenance during normal business hours.
- Gold support plan – as Silver support plan plus UNLIMITED onsite support and email maintenance 24/7 and free annual IT systems Audit.
Silver and Gold support plans also provide reduced hourly rates for out-of-scope, project or ad-hoc work not covered under the contract
Implementation of ALL support plans follows a 4 stage implementation process.
Our process takes stock of the current state of your IT systems, to our advise on the necessary improvements required to bring your system up to our Standard Operating Environment (SOE), implementing those improvements and finally monitoring, maintaining and optimising the SOE on an ongoing basis.
|Stage 1 – Audit
FREE 1 hour audit and assessment of your current IT systems.
|Stage 2 – Advise
We recommend the necessary improvements required to bring your systems up to our Standard Operating Environment (SOE),
|Stage 3 – Implement
Implementation of our recommendations to bring your system up to our Standard Operating Environment (SOE).
|Stage 4 – Monitor
Now All your systems are fully compliant with our SOE, we begin monitoring, maintaining and optimising the SOE on an ongoing basis to protect your systems against known and emerging threats.
For package pricing details and or to arrange your FREE no obligation IT audit.
We are happy to price-match your current Managed Services Provider.
Please contact us.
Business IT Helpdesk & Support > Business IT Support
Business IT Helpdesk & Support > 7-day Emergency onsite support
Business IT Helpdesk & Support > Managed IT Support Plans
Business IT Helpdesk & Support > Cyber Security Services
Business IT Helpdesk & Support > Business Consulting Services