SERVICES

Business IT Helpdesk & Support

HYBRID ICT offer Managed IT Support Services to local, interstate and international businesses on a Managed or break-fix basis to Windows, Apple, Linux and Hybrid IT environments with our team of local, fully dual-qualified technicians. HYBRID ICT support over 140 local, Western Australian Small to Medium sized companies and dozens of interstate and international managed IT services companies and corporate IT departments who require local representation.

Business IT Support Services

HYBRID ICT offer support in a number of ways, listed in order of costs:

Managed IT Support Plans (Remote and Onsite)
Break-Fix (7 day Emergency, Remote and Onsite support) on an Hourly Rate
Workshop Repairs (Subiaco, Western Australia)

Support is provided, at client’s premises, at our offices or more likely over the telephone or remotely using remote assist software.

HYBRID ICT work as your company’s IT help-desk providing preventative maintenance or on-demand support as and when you and your staff require it.

For our rates, charges and terms, please contact us.

7-day Emergency onsite support

HYBRID ICT offer emergency local onsite computer and IT call-out services to Business clients – 7 days a week.

HYBRID ICT provide onsite emergency support in support of local businesses, interstate businesses and international managed IT services companies and corporate IT departments who require local representation in the Perth (Western Australia) area.

Does your Business or Client need a site visit or call out to attend a support problem that cannot be fixed remotely?

HYBRID ICT support a number of interstate and overseas Managed Services IT Support Companies and Corporate IT Departments by supplying on-site computer, network and server support technicians in the Perth Metro Area. Our qualified Microsoft/Apple Techs are available for site call out for you or your clients 24/7.

Upon accepting our prices and terms we will schedule a technician to attend the site. Once work is completed we will invoice you directly to your accounts department for payment by credit card or EFT within our payment terms.

For our rates, charges and terms, please contact us.

Managed IT Support Plans

Hybrid ICT offer three levels of Managed IT Support Service Contracts to cater for small to medium sized businesses with varying levels of IT support requirements.

While all contracts offer Monitoring and Maintenance Services, Our three plans offer a variety of HelpDesk and Onsite support levels to cater for Monday-Friday operations only to 24/7 operations.

Bronze support plan – provides 24/7 Anti-Virus/Web Protection & Remote Monitoring Software
Silver support plan – provides 24/7 Anti-Virus/Web Protection & Remote Monitoring Software plus remote and telephone support.
Gold support plan – as Silver support plan plus onsite support.

Silver and Gold support plans also provide reduced hourly rates for out-of-scope, project or ad-hoc work not covered under the contract

Implementation of ALL support plans follows a 4 stage implementation process.

Our process takes stock of the current state of your IT systems, to our advise on the necessary improvements required to bring your system up to our Standard Operating Environment (SOE), implementing those improvements and finally monitoring, maintaining and optimising the SOE on an ongoing basis.

	Stage 1 – Audit FREE 1 hour audit and assessment of your current IT systems.
	Stage 2 – Advise We recommend the necessary improvements required to bring your systems up to our Standard Operating Environment (SOE),
	Stage 3 – Implement Implementation of our recommendations to bring your system up to our Standard Operating Environment (SOE).
	Stage 4 – Monitor Now All your systems are fully compliant with our SOE, we begin monitoring, maintaining and optimising the SOE on an ongoing basis to protect your systems against known and emerging threats.

For package pricing details and or to arrange your FREE no obligation IT audit.

We are happy to price-match your current Managed Services Provider.

Cyber Security Services

HYBRID ICT are experts in the prevention-of and recovery-from Cyber Attacks including hacking of Servers, Workstations, Data, Email accounts and Websites.

Recovery Cyber Attack Services

Businesses who are victims of Cyber Attacks have considerably better chances of a quick and full-recovery, if ample preventative measures had already been put in place.

Unfortunately the majority of clients who seek our services had few measures in place so our ability to return them to the point before the attacks took place is usually limited or expensive (time-consuming).

In the case of Ransomware and Cryptolocker virus attacks, we do not recommend paying the request ransom (usually in Bitcoin) under any circumstance. You may recover some data by paying the ransom but it is rarely a complete success and provides a stimulus for the attacks to proliferate.

Preventative Cyber Attack Services

It is impossible to guarantee 100% that a concerted cyber attack can be prevented. What HYBRID ICT can guarantee is that the great majority of attacks can be prevented or stopped and the one-in-a-million attack that does succeed, can be recovered from quickly with minimal business downtime and data-loss.

The preventative cyber-security measures HYBRID ICT employ, that includes:

Deploying 24/7 Anti-Virus/Web Protection & Remote Monitoring Software on clients Servers and Workstation that:
- Managed Antivirus for Windows and Mac provides best-in-class protection against Malware and viruses.
- Content Filtering prevents Servers and Workstations connecting to websites containing Malware or fake login pages (Phishing Sites)
- Patching known vulnerabilities in workstation and server software (Windows, Adobe Reader, Java etc) with the latest updates thus fixing vulnerabilities.
- Stopping phishing emails containing malware and bad links getting through to Mailboxes by deploying Advanced Threat Protection
- Proactive Monitoring provides automatic Daily Safety Checks to proactively monitor Windows [server and workstation] Linux [server] and Mac [workstation] devices.
Upgrading client email services to best-in-class Business-Email, Microsoft Hosted Exchange
Configuring Microsoft Hosted Exchange to prevent known hacking techniques such as email forwarding and spoofing.
Employing Disaster Recovery measures such as backing up of Servers, Workstations, OneDrive/Sharepoint data and images locally and in cloud.
Securing Microsoft and Google Business account access with Multi-Factor-Authentication (MFA) aka 2-Factor-Authentication (2FA)

HYBRID ICT also recommend that business insurances includes comprehensive Cyber Insurance Protection policies.

(According to a recent survey the average cyber security breach causes an average of US$149,000 in damages)

Business Consulting Services

Our clients are local, interstate and international businesses and we offer support on a break-fix or contract basis to Windows, Apple, Linux and Hybrid IT environments with our team of local, fully dual-qualified experts.

HYBRID ICT are also available for emergency onsite call-out services in support of local, interstate and international Managed IT services companies and corporate IT departments who require local representation.

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