Coronavirus (COVID-19) Update – Business as Usual

Summary – OPEN for Business as usual

Until further notice The IT Guys and Hybrid ICT will remain open for workshop, remote and onsite support as usual for as long as we have staff available.

The shop-front at 315 Rokeby Road, Subiaco will also remain open as long as regulations allow us to do so, so before turning up unannounced to drop off or collect items, please call us on 08 6245 2117 for the latest situation, and make an appointment.

If you do come into the office, please observe social-distancing measures to ensure the safety of yourselves and our staff.

DROP OFF FOR REPAIRS AND UPGRADES

  1. IF OUR SHOP IS EMPTY, PLEASE ENTER OR WAIT OUTSIDE UNTIL THE CURRENT CUSTOMER LEAVES.
  2. UPON ENTERING PLEASE DISINFECT YOUR COMPUTER OR EQUIPMENT WITH THE WIPES PROVIDED AT OUR ENTRANCE
  3. COMPLETE LABEL(S) AND AFIX IT TO YOUR EQUIPMENT
  4. COMPLETE A JOB SHEET AND SIGN THE DOCUMENT, MAKING SURE TO INCLUDE A TELEPHONE NUMBER AND EMAIL ADDRESS AND DETAILED DESCRIPTION OF THE ISSUE YOU WISH US TO RESOLVE.
  5. LEAVE YOUR EQUIPMENT ON THE WORK BENCH, HIT THE BELL ONCE
  6. A TECHNICIAN WILL COME AND PICKUP YOUR EQUIPMENT, AND TAKE THE $66 TEST & ASSESS FEE.  PAYMENT BY CARD ONLY

COLLECTIONS AND PICKUPS

  1. IF OUR SHOP IS EMPTY, PLEASE ENTER OR WAIT OUTSIDE UNTIL THE CURRENT CUSTOMER LEAVES.
  2. ENTER THE OFFICE AND HIT THE BELL TWICE
  3. A TECHNICIAN WILL APPEAR. PLEASE TELL HIM YOUR NAME AND HE WILL PRODUCE YOUR EQUIPMENT
  4. SIGN THE JOB SHEET, PAY ANY OUTSTANDING PAYMENT (CREDIT CARD ONLY) AND LEAVE THE OFFICE.
  5. ANY QUERIES OR CLARIFICATIONS CAN BE MADE BY TELEPHONE ONCE OUTSIDE OR BACK AT HOME


SITE VISITS /CALL OUTS

  1. IF YOU OR ANYONE AT YOUR WORKPLACE OR IN YOUR HOUSEHOLD IS SICK WITH CORONOVIRUS, COLD, FLU OR IS UNDER IMPOSED SELF-ISOLATION. PLEASE CALL US PRIOR TO THE TECHNICIANS ATTENDANCE.
  2. BEFORE ALLOWING THE TECHNICIAN IN PLEASE ENSURE THAT ANY EQUIPMENT THEY ARE LIKELY TO BE NEAR HAS BEEN PROPERLY DISINFECTED AND CLEANED.
  3. PLEASE ALSO OBSERVE SOCIAL DISTANCING RULES BY KEEPING A DISTANCE OF 2 METERS FROM THE TECHNICIAN WHILE HE IS AT YOUR PREMISES.

Updated: 23 March 2020

 

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